FAQ:Non-Technical

                                   

1. Where are your gaskets made from?

Our gaskets are all made in Taiwan.

                                   

2. How do you package your products?

In general, our products are all in blank packaging.
We can also match specific packaging requirements, such as shrink packaging, zipper bag packaging, paste your label on the package, etc. An additional cost will be incurred.

                                   

3. What is the MOQ of your products?

According to different products, there will be different MOQ.

                                   

4. What is the gasket ordering process?

Ordering gaskets with MJ Gasket is as simple as 1. 2. 3.
Step 1. Provide your Inquiry to us and we will reply in 24 hours.
Step 2. Issuse Order and remitt 30% deposit.
Step 3. Customer confirm sample and 70% balance payment is remitted before mass production send out.

That’s it!

                                   

5. What is the custom gasket ordering process? How do you do price quotes?

The basic concept is as per gasket process ( Please check Q2)
Once you supply the info we need to evaluate the job we can email you quote.
Our quotation contain everything you need to plan your job, included delivery times. The more info you can supply, the faster we can quote.
Please be sure to include all applicable data such as; dimension (drawing if available), operating temperatures and pressures, application and environment, material, etc.
You can also provide sample to us for testing.

                                   

6. What is your payment term?

MJ offer telegraphic transfer(T/T) as payment method.
You can pre settle 100% payment, or 30% as deposit; 70% balance before shipping.

                                   

7. How long is the lead time?

For existing products:
l If the products you order are in stock, we can manage to ship out to you within 7 days.
l If the products you order are out of stock, the lead time is around 4-5 weeks.

For non-existing products or custom products:
Normally it takes 8-10 weeks, sometimes the lead time is longer than 10 weeks due to the supply of raw materials.

Check with our sales for detail information.

                                   

8. Do you have stock products?

For fast selling or popular products, we will keep a certain amount of stock for instant needs. Please check with our sales for related products.
See product lead time for more information.

                                   

9. Do you have distributors in other countries?

No, currently we do not have distributors outside Taiwan.

                                   

10. How do you ship from Taiwan?

Depends on the weight and the quantity of your shipment, we can ship by sea, air or courier.

1. We accept your appointed forwarder.

2. You can ship with the forwarder that we cooperate with.
Here is the forwarder  we cooperate with:

  • MIDWEST TRANSATLANTIC LINES, INC.
  • 1230 WEST BAGLEY ROAD BEREA, OH 44017-2910, U.S.A.
  • TEL(440) 243-1993
  • EMAIL: MTASales@MTALines.com

WEB: http://www.mtalines.com/

3. We can provide you preferential shipping options and fees.

                                   

11. How to get products quoted?

There are two ways to get quotes for your products,

A. Quote products from the Products page by filter:
Browsing our Products page, hit the “Add To Quote” button after filtering a specific product and quote.

B. Cannot find products from the Products page by filter:
We do not upload all our products on the Products page, but they are still in our system.
Fill in your Part Number in the search bar and it will lead you to a specific product page. Then, Hit the “Add To Quote” button.

When you finish finding the products you need, click the quote cart icon to view the final list; you can modify the quantity or remove items.
After confirming all the details, fill in your contact information and other messages, then hit the “Send the RFQ” button.
You will receive a confirmation letter. Our representatives will get back to you within 24 hours.

If you need further assistance or product needs, you are also welcome to fill in the form to contact us through the red icon in the lower right of the screen.

Qualifications
ISO 9001:2015 Logo
GFA Logo

Contact Form